Returns & Exchanges
You can return goods within 14 days of receipt without giving a reason, and even before you receive them.
How returns or exchanges work
At account.pikastore.cz, enter the e-mail from your order and you will receive a verification code. Open the order and start a return; if you want an exchange, say so in the note. You can also e-mail us at vraceni@pikastore.cz.
Return shipping
By law, the costs of returning the goods would be borne by you, but we cover them as a benefit.
- Czech Republic, Slovakia, Poland, Hungary and Romania: start a return in your customer account (or e-mail us at vraceni@pikastore.cz) and we will send you our carrier's shipping label free of charge within 24 hours.
- From other countries, send the goods back at your own cost with any carrier, and we will reimburse the postage, up to the price of the cheapest standard shipping option, once you send us the tax document (receipt) for the shipment.
Refunds
We refund you within 14 days of receiving your withdrawal, including the original shipping cost up to the cheapest delivery method we offered. We may wait until the goods arrive or until you prove you have sent them.
Condition of goods
You can try the goods on as you would in a shop. Please return them complete and, if possible, in the original box; packaging and tags are not a condition of the return. We may claim compensation for diminished value caused by handling beyond trying them on.
Full rules and the model withdrawal form are in our Refund Policy and Terms and Conditions.
Claims & Complaints
You can make a claim for a defect within 24 months of receiving the goods. If a defect appears within one year, the goods are presumed to have been defective upon receipt.
How to make a claim
E-mail reklamace@pikastore.cz. It helps if you include:
- order number
- description of the defect (what happened and when)
- photos of the defect
We will confirm receipt of your claim and tell you how to hand the goods over; we collect the goods at our cost.
How we settle claims
You can choose a replacement free of defects or a repair (unless impossible or disproportionately costly). You can ask for a discount or withdraw from the contract if we do not remedy the defect, if it recurs, if it is a material breach, or if it is clear that we will not remedy it within a reasonable time.
We settle claims within 30 days of receipt at the latest and send you a confirmation. If your claim is justified, we reimburse costs reasonably incurred, such as postage.
