FAQs

Welcome to our Pikastore.cz support center, where you will find answers to the most frequently asked questions.

Whether you need help choosing the right size, are interested in details about your order or have questions regarding the originality of our products, we are here for you. If you want to learn more about our shipping and payment processes or have a question about returns and complaints, you will find the necessary information here.

Goods and their originality

• Are the goods you offer original? Yes, all of our products are 100% original. The priority of Pikastore.cz is the authenticity and quality of each piece.
• Are the items you offer unworn? Yes, all products are brand new and unused. We ensure that each product is in a condition that corresponds to new goods straight from the factory.

Account management

• Can I buy without registering? Yes, purchasing is possible without registration, but we recommend creating an account for better order management and easier communication.

Shipping and payment

• What payment options do you offer? We offer various payment options including transfer, card payment, Apple Pay / Google Pay, and for maximum convenience, cash on delivery.
• What transportation options do you have? We will deliver your order to you via a proven logistics partner with the option of online tracking. The fastest way to deliver your order is by courier, but for convenient delivery you can also choose PPL.
• What are the international transport options? We offer various international shipping options. Specific information and prices can be found in the section directly during the payment phase.
• Is it possible to change the payment method after creating an order? Changing the payment method is only possible before the final confirmation of the order.

Returns and complaints

• Can I return my purchase? Yes, returns are possible within 14 days. For more information, please see this page.
• What are the return conditions? The goods must be returned in the condition in which they were delivered, i.e. unused and in the original packaging.

• What should I do if I received a damaged product? In case you have received a damaged product, please contact us immediately and follow our instructions for returns or complaints.

Security and privacy

• How do you protect my personal data? Your personal information is safe with us. We use the latest technologies and procedures to ensure the protection and privacy of your data.

Other services

• Do you offer a loyalty program or discounts for regular customers? Yes, we offer a loyalty program and regular discount promotions for our regular customers. By registering on our e-shop and subscribing to our newsletter, you will gain access to exclusive offers.

For further questions and information, contact us via email. info@pikastore.cz . We are here to provide you with the best possible shopping experience.