FAQ
Is your item original?
Yes, all our goods are original.
Each product is thoroughly verified when it is received in the warehouse, in order to prevent the sale of fakes or questionable goods.
Why don't you have all sizes in stock?
Some sneakers are so limited that we only manage to get them in a few sizes. The limitation is also related to the fact that we no longer keep some types of sneakers in stock, because it is very difficult or impossible to find them.
What are the delivery times and shipping methods?
Delivery, if the EXPRESS option is in stock, is within 2-5 working days. If it is a product without an express label, the delivery time is between 2-12 working days. Both options are priced the same.
Can you advise me on choosing a size?
You will find a size chart for each product, if even that didn't help you and you wanted to know the details, don't hesitate to contact us via email or Instagram. You can find links to them in the contact section.
Contact us
You are important to us. Reach out, and we’ll be happy to help.
At Pikastore.cz, we are always ready to answer your questions and provide the support you need. Whether you have a product query, need help with an order, or are just looking for advice, we are here for you through various channels.
Follow us and connect with us.
Instagram: Follow us on Instagram @pikastore_prague for the latest trends, promotions, and behind-the-scenes looks. Don’t hesitate to contact us via DM, we’ll be happy to advise or answer your questions.
Email: If you have a specific query or need a personal consultation, write to info@pikastore.cz. Our specialists are ready to offer fast and professional assistance.
TikTok: Follow our profile to stay updated with the latest trends and special offers that we prepare exclusively for our followers.
Live Chat: For instant help, use the live chat on our website. We typically respond within a few minutes and are ready to handle any of your requests.
Phone: For phone consultations or inquiries, you can use the phone number +420 775 942 931. We are always available for your questions and ready to provide quick assistance.